Terms of Use

Please read the following terms and conditions very carefully as your use of Dial-a-Meal™ website (www.dialameal.in) and the services offered by Dial-a-Meal™ are subject to your acceptance of and compliance with the following terms and conditions (hereinafter referred to as “Terms”) By browsing, accessing, subscribing to or using any of our services you agree that you have read, understood and are bound by the terms, regardless of how you subscribe to or use the services. In these terms, references to “Website” shall mean the www.dialameal.in website, “you”, “user” shall mean the end user accessing the Website, its contents and using the services offered through Dial-a-Meal™, “Service Providers” mean independent third party service providers, and “we”, “us” and “our” shall mean Dial-a-Meal and its affiliates. Dial-a-Meal™ reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these terms, Dial-a-Meal™ grants you a personal, non-exclusive, non-transferable, limited privilege to access and use the website and services offered by Dial-a-Meal™. User Account and Registration terms Registering at Dial-a-Meal™ is free service and you will receive a username and password upon completing the website’s registration process or completing a transaction. You are responsible for maintaining the confidentiality of the username and password, and are fully responsible for all activities that occur under your account. You agree to (a) Immediately notify Dial-a-Meal™ of any unauthorized use of your account or any other breach of security, and (b) Ensure that you exit from your account at the end of each session. Dial-a-Meal™ cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or Dial-a-Meal™ has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms of Use, Dial-a-Meal™ has the right to indefinitely suspend or terminate or block access of your membership with Dial-a-Meal™ and refuse to provide you with access to the website.   Communications When you use the website or send emails or other data, information or communication to Dial-a-Meal™, you agree and understand that you are communicating with Dial-a-Meal™ through electronic records and you consent to receive communications via electronic records from Dial-a-Meal™ periodically, as and when required. Dial-a-Meal™ may communicate with you by email, sms, telephone or by such other mode of communication, electronic or otherwise. Your use of the website entitles you to receive periodic communication regarding Dial-a-Meal™ services through email, sms, telephone or by such other mode of communication, electronic or otherwise. If you wish to not receive periodic informational communication from Dial-a-Meal™ you can unsubscribe to the communication through your account settings. Acceptance of Privacy Policy The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of www.dialameal.in respect of the website. The user further consents that the terms and contents of such a Privacy Policy are acceptable to him. Prices Listed on the Dial-a-Meal™ Website. We make every effort to keep the prices updated and accurate. Prices listed on this website are however approximate and subject to changes by the Restaurant and Taxes. The final price is as per the ACTUAL BILL raised by the Restaurant and presented to you, at the time of the delivery. Charges Access to Dial-a-Meal™’s website and membership is free. However, Dial-a-Meal™ reserves the right to charge a fee and change its policies from time to time. Dial-a-Meal™ reserves the right, without notice to you, to introduce new services and or modify existing services along with fees. Introduction to fees or modification to any existing fees is effective immediately upon implementation on the website. The Dial-a-Meal™ service attracts a Delivery Charge, which is based on TWO parameters… explained in the table below…

Distance   from      ==> Restaurant to Delivery 0-5 KMs 5-10 KMs 10-15 KMs 15-20 KMs > 20 KMs
Bill Amount || VV
200 to 500 60 100 150 200 200
501 to 1000 0 50 100 150 200
1001 to 1500 0 0 50 100 150
1501 to 2000 0 0 0 50 100
2001 to 2500 0 0 0 0 50
> 2500 0 0 0 0 0

***These Delivery Charges Table is ONLY indicative of the basic logic behind the calculation of the same… but, this may differ from case-to-case, depending on arrangements that Dial-a-Meal™ has with Restaurants and/or Clients. At the time of delivery, plastic packaging/bags are chargeable (as per government regulations) if required by the customer. User Conduct & Rules You agree and undertake to use the website strictly abiding by the following principles:

  • You will not promote or try to gain unauthorized access or exceed the scope of authorized access to Dial-a-Meal™ and its connected network
  • You will not attempt to gain unauthorized access to any portion or feature of Dial-a-Meal™ website, or any other systems or networks connected to Dial-a-Meal™ Website
  •  You will not interfere with another user’s use of the Dial-a-Meal™ Website
  •  You will not violate any law currently in force in India or outside
  • You will not attempt or otherwise impersonate another person during the use of Dial-a-Meal™ website
  •  You will not probe, scan or breach the vulnerability of Dial-a-Meal™ website or any network connected to Dial-a-Meal™ website
  • You will not use any automatic device, program, or methodology including but not limited to “deep-link”, “page-scrape”, “robot”, “spider”or other such means, or any similar manual process, to access, acquire or copy any portion of the Dial-a-Meal™ website or any content within
  •  You will not upload, publish, host, transmit, display, modify, update or share any information that, in the sole discretion of Dial-a-Meal™:
  • Involves an illegal or unauthorized use of copyrighted work
  • Is not belonging to you or to which you have no rights
  • Refers to any website or URL that contains material that is inappropriate for Dial-a-Meal™
  • Contains software viruses, computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource
  • Is grossly racial, harmful, sexual, harassing, defamatory, obscene, pornographic or otherwise unlawful in any manner whatsoever
  •  You will not engage in or forward chain letters, surveys, contests, pyramid schemes with any association to Dial-a-Meal™
  •  You will not engage in any activity that inflicts an unreasonable or abnormal load on the Dial-a-Meal™ website or any systems or networks connected to the Dial-a-Meal™.
  • You will not use the website or any content for any purpose that is unlawful or prohibited by these Terms of Use
  •  You will not violate any of the terms and conditions of this agreement or any other terms and conditions contained elsewhere within the Dial-a-Meal™ website.

Exactness not guaranteed Dial-a-Meal™ hereby disclaims any guarantees of exactness in menu price as it appears on the website and ordered by you. The exactness of the menu price may differ due to merchant/ restaurant variations, new order(s)/ menu introductions, menu modifications and other reasons similar. Dial-a-Meal™ will make every effort to meet the user expectations but will not guarantee the exactness of the menu price. Warranties and Limitation of Liability All services offered and sold on Dial-a-Meal™ are without warranties of any kind either expressed or implied. Dial-a-Meal™ disclaims all or any warranty or liability from the purchase or use of the services offered on Dial-a-Meal™ to the fullest extent. Any warranties or after sale services if any offered by the merchants or restaurants on any order shall be serviced directly by such merchant or restaurant and Dial-a-Meal™ will not be under any obligation to ensure compliance or handle any complaints related.   Severability If any provision of the terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these terms shall continue to be in full force and effect. Indemnity You will indemnify, defend and hold harmless Dial-a-Meal™ and its owner, licensee, affiliates, and their respective officers, directors and employees from and against any and all liabilities, claims, costs and damages, (including legal fees and disbursements in connection therewith and interest chargeable thereon) result from any breach of this Terms of Use, Privacy Policy and other policies, or your violation of any law, rules or regulations or the rights of a third party. Governing Law This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Pune. Intellectual Property Rights All material on this site, including images, illustrations, graphics, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, icons, and hyperlinks, are protected by copyrights, trademarks are owned and controlled by Dial-a-Meal™ unless otherwise noted. You agree to not use, copy, reproduce, republish, or distribute any content from the website in any way directly or indirectly without prior written authorization from Dial-a-Meal™. Pricing/Typographical error Order/ menu/ offers prices are as shown on the website and are subject to incorrect data received from restaurants, technical issues and or typographical errors. Dial-a-Meal™, at its sole discretion, reserves the right to change the prices and products offered on the Website to fix such errors or otherwise without any prior notice by Dial-a-Meal™. Dial-a-Meal™ reserves every right to cancel any order placed at an incorrect price.  Services and Product Description Dial-a-Meal™ is a food delivery service that does Home Deliveries for it’s customers, from over 200 restaurants / outlets in Pune, Pimpri-Chinchwad and Navi-Mumbai. Dial-a-Meal™ does not warrant that any item / menu / offer description or other content of this site is accurate, complete, reliable, current, or error-free. Items / menus / offers availability is subject to change without prior notice by Dial-a-Meal™. Returns As such all orders and services purchases through Dial-a-Meal™ cannot be returned except for restaurant flaws. Cancellation of Order Dial-a-Meal™ reserves the exclusive right to refuse or cancel any transaction/order for restaurants and services that are listed at an incorrect price or are not available. This is enforceable irrespective of order confirmation or payment confirmation. In such events if the payment has been processed by Dial-a-Meal™ the amount will be refunded via the same mode of original payment and user will be notified of the same with a reasonable mode of communication. After placing an order Dial-a-Meal™ will not entertain any user request for order cancellations. Kindly refer to the ‘Order Cancellation and Refund Policy for further details. Delivery The title and the risk of the orders shall pass onto you upon Dial-a-Meal (via our delivery personal) delivering the orders to you and you accepting the orders. Every care shall be taken to deliver the orders to the intended recipient. But Dial-a-Meal™ shall not be held responsible for any wrong delivery of the order based on the address given by the User or if any person imposes to be the actual recipient and takes delivery of orders. Dial-a-Meal™ will only process the order after the payment has been processed in case of ‘Online Payment’ or ‘Dial-a-Meal™ Prepaid Account’. Dial-a-Meal™ will try to deliver the order (via our delivery personal) as per the order submitted by the user, but it fully reserves a right to deliver a similar or alternate order for reasons beyond its control and any such action shall not be deemed as bad-delivery. The user does not have the right to refuse the order at the time of receipt of the ordered items and shall duly make the payment in case of ‘Cash on Delivery’ or ‘Card on Delivery’ payments options. Cancellation & Refund Policy SORRY… we generally DO NOT entertain any Order Cancellations – because once the order is placed on the Restaurant – the Restaurants generally DO NOT entertain cancellation of orders. However, in case you request us for an Order Cancellation prior to the order being placed on the Restaurant – then the cancellation of the order is up to the discretion of Dial-a-Meal™. In case of Delivery of Order being LATE or BAD or INCORRECT… Dial-a-Meal™ adheres to a very high standard of Quality of Services – and is very STRICT in terms of achieving a very high level of Customer Satisfaction. Hence, in case of an Order being LATE or BAD or INCORRECT – wing to a process related issue of Dial-a-Meal™ – we generally DO NOT charge the customer for the order… but, this is totally up to the discretion of Dial-a-Meal™. Questions Feel free to contact Dial-a-Meal™ at this email id – dialameal@suxes.in for any further questions on our privacy policy.

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